Accessibility Statement

At Civilly, we believe everyone deserves equal access to tools that help them through difficult life transitions. We are committed to providing a website and application that is accessible to the widest possible audience, regardless of ability or technology.

We actively work to increase the accessibility and usability of our platform. Our ongoing accessibility efforts are part of our mission to serve all users with dignity and respect.

Civilly works toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

WCAG 2.1 is organized around four principles, often referred to as POUR:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive
• Operable: User interface components and navigation must be operable by all users
• Understandable: Information and operation of the interface must be understandable
• Robust: Content must be robust enough to be interpreted by a wide variety of user agents, including assistive technologies

We have taken the following steps to ensure accessibility:

• Built our platform using semantic HTML and accessible component libraries
• Implemented keyboard navigation and screen reader support throughout
• Ensured color contrast meets WCAG AA requirements
• Added descriptive alt text to meaningful images
• Created skip links and proper heading structure for navigation
• Designed forms with proper labels and error messages

We continue to evaluate and improve accessibility as we develop new features and update existing ones.

We have implemented the following accessibility features across our platform:

We design and test Civilly to work with the following assistive technologies:

• Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS and iOS), TalkBack (Android)
• Voice recognition: Dragon NaturallySpeaking, Windows Speech Recognition, macOS Voice Control
• Screen magnification: ZoomText, Windows Magnifier, macOS Zoom
• Browser extensions: High contrast modes, text-to-speech tools

For the best experience, we recommend using the latest versions of these technologies with current browsers. Chrome, Firefox, Safari, and Edge are supported.

Our accessibility assessment approach includes:

• Automated accessibility testing integrated into our development workflow
• Manual testing with screen readers and keyboard navigation
• Color contrast verification using established tools
• Testing across different browsers and devices
• Review of user feedback and accessibility reports
• Regular evaluation of new features before release

We maintain records of accessibility testing and remediation efforts as part of our ongoing commitment to improvement.

We understand that some users may need to quickly leave Civilly for safety reasons. Our Quick Exit feature is designed to be accessible:

• Press the ESC key at any time to immediately exit
• The Quick Exit button is visible on every page and keyboard accessible
• Screen readers announce the Quick Exit button and its purpose
• The feature works regardless of where focus is on the page
• Quick Exit redirects to a neutral website that does not reveal your activity

We are aware of the following accessibility limitations and are working to address them:

• User-uploaded documents: PDFs and images you upload may not have accessibility features like alt text or proper tagging. We cannot modify content you upload, but we are exploring ways to help users understand document accessibility.
• Third-party integrations: Some features that rely on third-party services (such as Plaid for bank connections) may have their own accessibility characteristics that we cannot directly control.
• Complex data visualizations: Charts and graphs include data tables as alternatives where feasible, though some visual patterns may be challenging to convey to screen reader users.
• Older help content: Some help articles created before our current accessibility standards may not yet meet all guidelines. We are updating these as part of our ongoing work.

If you encounter an accessibility barrier, please let us know. We will work with you to provide the information you need in an accessible format and use your feedback to improve our platform.

We are committed to continuous improvement in accessibility:

• Including accessibility considerations in our design and development process
• Running accessibility tests as part of our development workflow
• Conducting periodic accessibility reviews
• Providing accessibility awareness for our team
• Monitoring and responding to user feedback
• Staying informed about evolving accessibility standards and best practices
• Addressing accessibility issues alongside other platform improvements

We value your feedback on the accessibility of Civilly. If you encounter any barriers or have suggestions for improvement, please let us know through one of these methods:

• Email: accessibility@civilly.io
• General support: support@civilly.io
• Support form: Available in your account settings

When reporting an accessibility issue, it helps if you can include:

• A description of the accessibility barrier you encountered
• The page URL or feature where the issue occurred
• The assistive technology you were using, if applicable
• Your browser and operating system
• Any suggestions for how we could improve

We work to respond to accessibility feedback within two business days. If you are experiencing an urgent barrier that prevents you from using Civilly, please indicate this in your message so we can prioritize your request.

If you have difficulty accessing any content on Civilly due to a disability, please contact us. We will work with you to:

• Understand the specific barrier you are experiencing
• Provide the information you need in an accessible format
• Identify ways to improve the accessibility of the content

Our goal is to ensure you can access the information and services you need.

If you have questions about this accessibility statement or need assistance accessing any part of Civilly, please contact us:

Civilly Services

San Diego, California, United States

We are committed to providing equal access to our platform. If you need assistance or accommodations, please reach out and we will work with you to find a solution.